All items we sell at wabizest.com and wabizest.com.au are guaranteed to be genuine. The products we sell are made with a high level of craftsmanship and some of the items are completely unique “one-off” items. We want you to love your items. However, if you are not satisfied with your purchase, please let us know. Our policy lasts 7 days from the time you receive the items. If 7 days have gone by since your receipt of the items, unfortunately we cannot offer you a refund or exchange.
For certain items, such as unique “one-off” items or items made by an individual craftsman, we provide refunds for defective or damaged goods only. Please choose items carefully and understand that we cannot provide refunds for change of mind.
Please email us at firstname.lastname@example.org within 7 days of receipt if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the customer.
To complete your return, we require a receipt or proof of purchase.
If you are approved, you will be advised of the address to send the item. You will be responsible for paying for your own shipping costs for returning your item.
We recommend that you return the product via a trackable shipping service with shipping insurance and that you prepay all postage. You assume any risk of lost, stolen or damaged goods during transit. Therefore we advise you to take out insurance with your shipping service. You must have both a tracking number and insurance. We will not be responsible or parcels lost or damaged in transit if you choose not to insure and not to track.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged, because many of our items are unique items made by an individual craftsman. Please choose items carefully and understand that we may not be able to exchange the same item. However, if you need to exchange it for the same item, send us an email at firstname.lastname@example.org. We will make every reasonable effort to exchange the item, if possible.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, you must e-mail us at email@example.com within 24 hours of delivery with photographic proof. We will make every reasonable effort to exchange the item, if possible.